Support
How to get help with the LaravelUi5 SDK, and what to expect from us.
Before you reach out
A quick check often resolves things faster than a ticket:
- the documentation for guides and reference,
- the CHANGELOG for recent changes,
- the ROADMAP for what's planned,
- the public issue trackers for already-reported items.
How to reach us
| Your need | Where |
|---|---|
| Subscription support — bugs, questions, how-to | email support@pragmatiqu.io or the customer portal |
| A security vulnerability | not here — use the security page (private, encrypted) |
| A non-urgent bug or feature request | the GitHub issue tracker for the relevant package |
Support is provided for active SDK subscriptions, on business days (Central European Time).
What to expect
We commit to first-response times by severity:
| Severity | First response (target) |
|---|---|
| Production-impacting / urgent | within 1 business day |
| Everything else — bugs, questions | within 2 business days |
These are targets we work to beat — most requests are answered sooner. We prioritize fixes by severity and our published roadmap; we don't commit to resolution deadlines, because the right fix often depends on your environment as much as ours.
Support covers the SDK as distributed. It doesn't extend to your application code, your infrastructure, or third-party software — though we'll always try to point you in the right direction.
Platform & dedicated support
Teams needing guaranteed response times, a named contact, or scheduled support can arrange a dedicated service-level agreement under separate contract. Ask during your onboarding call, or email support@pragmatiqu.io and we'll set up a conversation.